Marcus Allen Lasha
I.T. Support Analyst
CONTACT
EDUCATION
2012 - 2015
Course Studied
School / College / University Name
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2016 - 2019
Course Studied
School / College / University Name
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2020 - 2023
Course Studied
School / College / University Name
Lorem Ipsum is simply dummy text of the printing and typesetting industry for testing purpose lorem ipsum dummy text.
PROFILE
IT Support Analyst, with over 10 years of comprehensive experience providing excellent client support to network users in Pharmaceutical, Chemical, Telecommunication, Manufacturing, Web Design & Development Industries. Well-versed with a successful track record of delivering high-profile, IT Learning Technologies, & complex change programs in IT Infrastructure. Excellent communication skills & proficiency in verbal & written English demonstrated through writing technical documentation and presenting it accordingly.
WORK EXPERIENCE
2012 - 2015
Job position / Title Here
Company Name
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2012 - 2015
Job position / Title Here
Company Name
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn't anything embarrassing hidden in the middle of text.
2012 - 2015
Job position / Title Here
Company Name
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn't anything embarrassing hidden in the middle of text and its uses for dummy paragraph or randomised words which don't look even slightly believable and you need to be sure there isn't anything embarrassing hidden
Skill Highlights
Systems Desktop Admin (Windows OS, & Mac OS ) ServiceNow Specialist SharePoint, ITIL, M365) Ticketing Tools..... Extensive technical & product knowledge (SharePoint, ITIL, M365) Ticketing Tools (ServiceNow, Remedy) Cloud Services (AWS, Microsoft Azure, Google, Rubrik) VC / AV (WebEx, Skype for Business, Zoom, Yammer, Jabber, Meet, Teams, Riverside Podcast and Webinar training) Experience with development and implementation of ServiceNow ITSM modules - Inc Management, Problem Management, Configuration Management, Change Management, Knowledge Management, or other ITSM applications Extensive technical & product knowledge (SharePoint, ITIL, M365) Ticketing Tools (ServiceNow, Remedy) Cloud Services (AWS, Microsoft Azure, Google, Rubrik) VC / AV (WebEx, Skype for Business, Zoom, Yammer, Jabber, Meet, Teams, Riverside Podcast and Webinar training) Support in coordinating ServiceNow upgrades and resolving conflicts between ServiceNow instances Support creating technical documentation within the lifecycle and deployment