Ebetterway is committed to providing reliable and efficient shipping options to ensure that your order arrives on time and in excellent condition. Our shipping policy outlines available delivery options, timeframes, and costs, as well as important information for international orders.

 

Shipping Options

 

Standard Shipping

• Timeframe: 3-7 business days (domestic only)

• Cost: Free on orders over $50; otherwise, a flat rate of $5.99 applies

 

Expedited Shipping

• Timeframe: 2-3 business days (domestic only)

• Cost: $12.99

 

Overnight Shipping

• Timeframe: 1 business day (domestic only)

• Cost: $24.99

 

International Shipping

• Timeframe: 7-21 business days (varies by destination)

• Cost: Calculated at checkout based on destination, weight, and shipping method

• Note: Orders from international suppliers (like Alibaba and AliExpress) may take longer to arrive due to shipping from overseas, customs clearance, and other factors.

 

Order Processing

 

• Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays). For products sourced from international suppliers, processing times may vary and will be communicated at checkout if additional time is needed.

• Order Confirmation: You will receive an email confirmation with tracking information once your order is processed.

 

Delivery Timeframes

 

• Standard Delivery: Please allow 3-7 business days for standard delivery within the United States.

• International Delivery: Delivery times vary based on destination, customs processing, and shipping method. Please allow up to 21 business days or more, depending on the country and carrier. Orders shipped from international suppliers may take longer, and customs duties or delays may apply.

 

Tracking Your Order

 

• Tracking Information: Once your order is shipped, a tracking number will be emailed to you. Use this number to track your shipment on the carrier’s website.

• Delivery Updates: For the latest updates on your delivery status, please refer to the tracking information provided.

 

Shipping Restrictions

 

• PO Boxes: We cannot ship to PO Boxes. Please provide a physical address for delivery.

• Remote Locations: Additional charges may apply for delivery to remote locations. We will notify you if this affects your order.

 

International Shipping & Customs

 

• Customs and Duties: International orders may incur customs duties and taxes, which are the responsibility of the recipient. Ebetterway is not liable for any additional charges incurred during customs clearance.

• Shipping Partners: We partner with reliable international carriers to ensure safe and timely delivery. Delivery times may vary due to customs inspections and regional delays.

 

Lost or Delayed Shipments

 

• Reporting Issues: If your shipment is delayed or lost, please contact us at support@ebetterway.com with your order details.

• Resolution: We will work with the carrier to resolve the issue as quickly as possible. If the package is confirmed lost, we will offer a replacement or refund based on availability.

 

Damaged Shipments

 

• Inspection: Please inspect your package upon delivery. If the item is damaged, notify the delivery carrier and contact us immediately.

• Resolution: We will promptly arrange for a replacement or refund for damaged items, provided the issue is reported within 7 days of delivery.

 

Additional Information

 

• Holiday Shipping: During peak holiday seasons, please allow additional time for delivery due to increased demand and potential carrier delays.

• Contact Us: For any questions or concerns about your shipment, please contact our customer support team at info@ebetterway.com.